Scheduling and Reception

Thriveworks Call Answering

As a health provider in private practice, you spend much of your workday with clients. This means that when another client is trying to reach you—they might instead be reaching your voicemail! At the end of the day, you’re tired and ready to go home, but you need to return all those messages.

Get ready to play Phone Tag!

By the time you reach the client, they’re frustrated, and potential clients might have already found another provider. This is bad for your clients and your business, but there is a better way.

Thriveworks offers you a simple and affordable solution:

1. Reception and Customer Support
Our customer support service is unprecedented in the industry. Each medical receptionist is highly-trained and HIPAA compliant, allowing them to serve your practice as if they were sitting in your office.

2. Client Scheduling
Being the first contact new clients have with your company, the scheduling team screens clients to make sure they are a good fit and schedules appointments.

3. 24-Hour Call Answering
24-hour call answering means that your clients always reach a live person, never a voicemail.

4. Your Concierge Assistant
On-call concierge assistants help you with various tasks, ranging from following up on emails and fulfilling records requests to even personal tasks.